Returns & Exchanges
At MECOOL, we stand behind the quality of our Android TV boxes and offer a 30-day return window for items in original condition. If you are not completely satisfied with your purchase, we provide easy returns and technical support to ensure you have the best streaming experience.
Initiate a Request
Contact our customer support team at [email protected] within 30 days of delivery with your order number and the reason for your return.
Technical Troubleshooting
Our technicians will review your request to determine if a firmware update or remote configuration can resolve the issue before proceeding with a physical return.
Ship the Product
Once approved, securely pack the device with all original accessories and cables, then ship it to the provided return warehouse address using a trackable service.
Inspection and Refund
After our warehouse team inspects the returned unit, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing