Frequently Asked Questions
Everything you need to know about your MECOOL experience.
Does MECOOL provide official firmware updates for their TV boxes?
Yes, we provide regular OTA (Over-the-Air) firmware updates to ensure your device remains secure and compatible with the latest streaming applications and features.
Are MECOOL TV boxes Google Certified and Netflix authorized?
Many of our flagship models are Google Certified and Netflix authorized, allowing you to stream content in 4K HDR. Please check the specific product specifications for certification details.
How long does international shipping take?
Orders are typically processed within 1-2 business days. International shipping generally takes 7-15 business days depending on your location and the selected shipping method.
What is the warranty policy for MECOOL products?
We offer a 12-month limited warranty on all hardware purchased through our official online store, covering manufacturing defects and hardware failures under normal use.
What payment methods do you accept?
We accept a variety of secure payment options including major credit cards (Visa, Mastercard, American Express), PayPal, and other region-specific digital payment gateways.
Can I return my product if I am not satisfied?
Yes, we have a 14-day return policy. If you are not satisfied with your purchase, you can return the item in its original packaging and condition for a refund or exchange.